Positech Innovation Inc. terms and conditions of sale

No returns will be accepted without the authorization number given to you by Positech Innovation Inc. 

 

All returns must be prepaid and shipped in appropriate packaging within a maximum of 4 weeks from the date of delivery. 

 

The amount credited will be based on the original price invoiced and a 20% administrative charge will be withheld. 

 

You must attach a tracking copy with the package when returning the articles.

To obtain a return number, please contact us by email : [email protected]   When making your request, you must provide the following information :

-   Company name

-   Positech Innovation Inc invoice number or order number

-   The date of the order or invoice

-   Your customer's number

-   The reason for the return or exchange

 

Credit exclusion  :

-    For hygiene reasons, please note that the products used are not returnable. 

-    No return is possible for custom-made products (example : cushion with a depth other than 16,18 and 20" for adults and 12,14 and 16" for children). Check with the quotes, the dimensional grid indicating the standard seat and backrest measurement. 

-    No returns for orders under $150.